What is Ledger® Start and Ledger® Live?
Ledger® Start refers to the onboarding flow when you set up a Ledger® hardware device and connect it to Ledger® Live — the official Ledger® Live wallet application. Ledger® Live is the interface (Desktop and App) that lets you manage crypto assets, check balances, and sign transactions using your Ledger® hardware wallet.
Ledger® Live Download & Setup (Desktop & Mobile)
Download Ledger® Live only from official channels. Choose Ledger® Live Desktop for Windows/macOS/Linux or Ledger® Live App for Android/iOS. After installation, open Ledger® Live, connect your Ledger® device, and follow the on-screen Setup to add accounts and sync your assets.
- Ledger® Live Desktop — ideal for advanced management and firmware updates.
- Ledger® Live App — mobile convenience with key management via the hardware device.
Ledger® Live Login & Common Problems
Ledger® Live does not use a cloud password for your seed phrase — authentication happens through the hardware device and optional passphrase. If Ledger® Live login not working, check these:
- Is your Ledger® device unlocked and on the dashboard?
- Is Ledger® Bridge or required drivers installed (for Desktop older setups)?
- Are USB cables and ports functioning properly?
Troubleshooting: Error Connecting / Can't Verify Wallet
If you see "Error Connecting Ledger® Account" or "Can't verify Ledger® Wallet":
- Restart Ledger® Live and reconnect the device.
- Ensure latest firmware on the Ledger® device and latest Ledger® Live version.
- Temporarily disable interfering browser extensions or VPNs.
- Use official USB cable and try another USB port or computer.
Account Recovery & Ledger® 2FA Reset
Ledger® hardware wallets use a recovery phrase (seed). Account recovery requires entering that exact phrase on a compatible device. Ledger® does not store recovery phrases — nobody (including Ledger® support) can recover your wallet without it. For "Ledger® 2FA reset" — Ledger® itself does not operate as a third-party 2FA provider; if you used Ledger® to protect an account, follow that service’s recovery flow and contact their support if needed.
When Ledger® Live App Not Working — Next Steps
- Update the app and firmware.
- Clear Ledger® Live cache (Settings > Troubleshooting).
- Reinstall Ledger® Live (backup accounts/rescue phrase first).
- Contact Ledger® Help Center for device-specific diagnostics.
FAQ — Quick Answers
- 1. Where can I download Ledger® Live?
- Only from the official Ledger® website or official app stores. Avoid third-party links.
- 2. Why won’t Ledger® Live detect my device?
- Make sure the device is unlocked, USB cable is good, firmware is updated, and Ledger® Live is allowed to access the device/ports.
- 3. How do I recover my Ledger® account?
- Use your 24-word recovery phrase on a compatible Ledger® device or supported wallet — never share it online.
- 4. My Ledger® Live login is not working — what now?
- Reconnect device, update software/firmware, check cables, and consult Ledger® Help Center if the issue persists.
- 5. Can I use Ledger® with other hardware wallets (like Trezor)?
- Ledger® and Trezor are separate devices; you can manage multiple devices but each uses its own onboarding and recovery flow.
- 6. Who can help if Ledger® Live App not working?
- Ledger® Help Center and official support articles are the best resources; avoid sharing private keys or recovery phrases when seeking help.